Política de reembolso
At Tropical Glitz, we strive to offer you high-quality products and an enjoyable shopping experience. While we aim to provide the best service possible, we understand that unique situations may arise. Please review our return policy below.
Sales are Final
All sales are final, and we do not accept returns of any kind for our products. However, there are exceptions for items that are damaged, defective, or sent in error.
Exceptions for Returns
Wrong or Defective Items: If you receive an incorrect or defective item in your order, we will happily accept a return within 14 days from the date of delivery. Contact our customer support team via email at [support@tropicalglitz.net] within this time frame to initiate the return process.
Damage During Shipping: If your order arrives with visible damage due to shipping, please retain all original packaging and contact us within 48 hours of delivery to qualify for a return. Keep all boxes, invoices, etc., for potential examination by the shipping provider.
Conditions for Returns
All returned items must be in their original, unopened, and unused condition. We cannot accept returns for products that have been opened or used.
For approved returns, customers are responsible for return shipping costs, and these costs are non-refundable.
To request a return, please contact our customer support team at [support@tropicalglitz.net] for further instructions. In your email, please include your order number, a description of the issue, and clear photographs illustrating the problem.
Refund Process
Upon receiving and inspecting the returned item, we will notify you about the approval or rejection of your refund. If your return is approved, the refund will be processed to your original payment method. Please note that it may take some time for the refund to reflect in your account, depending on your payment provider.
Non-returnable Items
Several types of goods are exempt from being returned, including:
- Items that are not in their original condition, are damaged, or have missing parts for reasons not due to our error.
- Products that are labeled as final sale.
Questions and Support
If you have any questions about our return policy or need further assistance, please contact our customer support team at [support@tropicalglitz.net].
Policy Changes
We reserve the right to make changes to our return policy at any time without prior notice. It is your responsibility to review our return policy for any updates when making a purchase.
Terms of Service
By making a purchase on the Tropical Glitz website, you agree to all the terms of service and conditions of Tropical Glitz Inc.
Contact Us
If you have received a damaged or incorrect item, please contact our customer support team at [support@tropicalglitz.net] or (786) 383-3013 within 2 to 3 days of receiving your order. To expedite your request, please include the following information:
- Your order number
- Details about the damaged or incorrect item
- Clear photos of the item in question
We will work with you to address the issue and find a suitable solution.